Troubleshooting

Cannot print a schedule
ScheduleBase outputs schedules to PDF files. You will need to make sure that a PDF reader is installed on your computer before you can view and print PDF files.

Tip Adobe has a very good free PDF reader. http://www.adobe.com/reader

Unable to save or print PDF files in Google Chrome

Google recently updated Chrome to use a new native PDF rendering plug-in and this may have disabled your old default PDF plug-in (usually Adobe Reader).

Google is working on some fixes for its next release of Chrome that should allow you to print and save within in-frame PDFs using the Chrome PDF viewer.

In the meantime, to turn off the Chrome PDF Viewer:

1. Type "about:plugins" into the address bar and press the ENTER key.

2. Find the "Chrome PDF Viewer" and click "Disable."

3. Locate your old default plug-in (usually Adobe Reader) and click "Enable".

Yellow warning icon next to a name on the schedule

This icon will appear next to each person that has not yet accepted an invitation. This can occur for several reasons.

1. This person has not yet checked their email and responded to the invitation.

2. The email address that you entered for this person is invalid or out of date.

3. The email invitation got trapped in a SPAM filter.

If the person does not receive an invitation the first time you can click on the persons name, click on the Edit link, check the Send new invitation and login information box and press the Save button to resend new a new invitation.

Some people cannot log into ScheduleBase

Solution A

Go to the People tab, click on the persons name and make sure that you have entered the correct email address.
Select the Send new invitation and login information checkbox and press the 'Save' button. This will send a new invite email message to this person.

When the person receives this email invite they should be able to log in. If they do not receive the email please have them check to see if the message is being trapped in a spam filter by their email provider. They should be able to set up a 'White List' that allows all email sent from ScheduleBase.com to reach their inbox. If using a web-mail system like Gmail or Yahoo mail, they can look in their Spam folder and press the 'Not Spam' button for messages received from ScheduleBase.com.

Note Some email systems will also 'White List' addresses that have been added to the contacts list.

Solution B

Ask the person to:

Go to ScheduleBase.com and click on the blue 'Login' button.
Click on the 'Forgot your password?' link.
Enter email address and click on the the 'Send New Password' button.

When the person receives this email they should be able to log in. If they do not receive the email please have them check to see if the message is being trapped in a spam filter by their email provider. They should be able to set up a 'White List' that allows all email sent from ScheduleBase.com to reach their inbox. If using a web-mail system like Gmail or Yahoo mail, they can look in their Spam folder and press the 'Not Spam' button for messages received from ScheduleBase.com.

Note Some email systems will also 'White List' addresses that have been added to the contacts list.

Staff not receiving notifications when schedule is posted

Users that wish to receive schedule notifications by email or SMS text message should:

1. Login to their account.

2. Click on the 'My Profile' link.

3. Enter email address and/or cell phone information.

Not receiving emails

Make sure that you are using the correct email address.

Check to see if system messages are being trapped in a spam filter by your email provider. You should be able to set up a 'White List' that allows all email sent from ScheduleBase.com to reach your inbox. If using a web-mail system like Gmail or Yahoo mail, you should look in your Spam folder and press the 'Not Spam' button for messages received from ScheduleBase.com.

Note Some email systems will also 'White List' addresses that have been added to your contacts list.

Not receiving text messages

Make sure that you have entered the correct phone number.

Try selecting a different carrier. Most of the pre-paid wireless providers use one of the three major carriers AT&T, Verizon or T-Mobile as their carrier.

Example
Tracfone uses AT&T, Verizon or T-Mobile depending upon the customer's location or type of mobile device.

Tip You can use the Send Schedule Now... feature to test various carriers. Please wait several minutes between tests.

There are many factors that determine how long it takes to receive a text message. ScheduleBase sends email or text messages as soon as schedules are posted or you manually request them, but it could take several minutes or even longer for the message to actually reach you.

If you still can't get text messages, send us an email with your mobile phone number, type of device and provider name. Send email to [email protected]

Staff receive emails or text messages even though they are not scheduled

By default ScheduleBase will send blank schedules to employees when a weekly schedule is posted. This is done to inform the employee that they will not be working that week. If you do want ScheduleBase to send blank schedules click on Options and then Settings and select the Do not send blank schedules option.

System is running too slow

Logout of ScheduleBase and try running other websites. If your computer is still running slow you may just need to clear your browser's history or cache or you may have a more serious problem like malware or a configuration problem.

Upgrade your internet browser. ScheduleBase works best with Firefox, Google Chrome or Safari. Internet Explorer 8 performs well but is not as fast as these other browsers.

Note Internet Explorer 6 and 7 do not perform well with modern web applications like ScheduleBase.

http://www.mozilla.com/firefox
http://www.google.com/chrome
http://www.apple.com/safari/download